How can I enroll with Skyway?

If Skyway is an option through your (or your family member’s) employer, you might be eligible to enroll. Please check with your HR department to find out if Skyway is an option for you.

My employer offers Skyway as an option. Am I automatically enrolled?

Because Skyway offers customized plans for employers, please check with your HR department to see about your enrollment status.

Can I sign up at our next open enrollment?

If Skyway is available at your organization, please make sure to choose it during open enrollment. There may be other times available to enroll in Skyway if you meet certain criteria, so please check with your HR department for specifics.

What if my employer doesn’t offer Skyway?

If your employer doesn’t offer Skyway, you can still get primary care coverage with full access to the MetroHealth System network through SkyCare Direct. Learn more.

Can I get prescriptions sent to my home if I take them daily?

Yes. MetroHealth offers Home Delivery for maintenance prescriptions taken daily. Call 216-957-MEDS (6337) or visit for information.

Where can I go if I need surgery?

For inpatient surgery, patients go to MetroHealth Medical Center, 2500 MetroHealth Drive, Cleveland 44109 (off of West 25th Street, just down the street from the Westside Market). For outpatient surgery, MetroHealth offers 3 convenient locations: MetroHealth West 150th Health & Surgery Center at I-71 and West 150th Street; MetroHealth Medical Center, 2500 MetroHealth Drive, Cleveland (off of West 25th Street, just down the street from the Westside Market); and new in April – Parma Medical Offices and Surgery Center, 12301 Snow Road, Parma; A fourth location will open this Fall at our Brecksville location, visit for the latest information

Where can I go for primary and specialty care visits?

MetroHealth offers close to 30 locations in Cuyahoga and Medina counties, visit

Where can I go for a non-life threatening urgent medical issue, including after hours and on weekends?

MetroHealth offers 6 MetroExpressCare locations which are similar to urgent care centers but only charge an office visit copay -- Check wait times, hours and addresses at Locations include Beachwood, Broadway (Slavic Village), Brunswick, Middleburg Heights, West Park and Westlake (in Crocker Park) for minor illnesses and injuries. MetroHealth now offers 3 Discount Drug Mart walk-in clinics at the Independence, Olmsted Falls and Parma Heights locations – visit for more information.

How do I make appointments?

Skyway offers the SkyConnect Line at 216-778-8818 exclusively for members to schedule appointments, ask questions and general customer service.

Do I need to switch my doctors?

To use the Skyway plan, you must have MetroHealth providers. Our staff will assist you in registering you as a new patient and scheduling your new appointment. When you go to your first appointment, the provider will decide if he/she needs any medical records from your previous physician and contact them directly.

What is a provider?

Skyway offers both physicians (doctors) and nurse practitioners for your care.

What if I need a medical service that MetroHealth does not provide?

There are very few medical services not provided by the Metro Health System. Should you need a medical service not provided by MetroHealth, you must obtain pre-authorization by calling the pre-authorization number listed on the back of your card prior to scheduling any out-of-network services.

What is open enrollment?

Open enrollment is a yearly period when individuals can enroll in a health insurance plan. This date can vary by organizations; you can find out when open enrollment takes place at your organization through your HR department.